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Leadership Training that Sticks
This blended learning approach gives leaders the tools they need to enhance their skill levels.
-Downloadable tools
-Self-paced online modules
-Group discussion with peers
-Private coaching sessions
Be The Leader Nobody Wants To Leave: Corporate Edition
Leadership Training that Sticks
This blended learning approach gives leaders the tools they need to enhance their skill levels.
-Downloadable tools
-Self-paced online modules
-Group discussion with peers
-Private coaching sessions
Be The Leader Nobody Wants To Leave: Self-Paced Edition
Leadership Training that Sticks
This blended learning approach gives leaders the tools they need to enhance their skill levels.
-Downloadable tools
-Self-paced online modules
-Group discussion with peers
-Private coaching sessions
Reclaiming The Passion:
Stories that Celebrate the Essence of Nursing
An inspirational collection of nurses' stories to remind nurses why they chose this great profession.
This popular book was written for nurses by a nurse, and it captures the true essence of the profession. In addition to sharing heart-warming and humorous nurse stories, the book offers writing cues to help the reader reflect and journal for self-discovery. Author Kristin Baird also covers the history and present perceptions of the nursing industry in addition to explaining to audiences how journaling and self-reflection can help nurses rekindle the reasons they joined the industry.
Reclaiming the Passion Gift Set
Reignite the passion of nursing with a gift
This gift set includes:
-The book, Reclaiming the Passion
-The journal, Journaling to Reclaim the Passion
-59-minute music CD written and performed by nurse Tammie Heintzman
-Themed bookmark
The complete set makes a memorable gift for that special nurse and is a great gift for Nurse's Day!
Raising the Bar on Customer Service
Set service ahead with five essential leadership skills for creating a service-centered culture, with foreword by Quint Studer.
Raising the Bar on Service Excellence spotlights the five common denominators found in the most service-centered healthcare organizations. The stories and case examples highlighted demonstrate these five essentials in action. Organizations that set clear priorities hire right and develop their people, establish effective processes, and help individuals develop a strong sense of purpose to rise to the top. When these essentials are firmly in place and then catalyzed with passionate leadership, the results are palpable. Each chapter contains exercises to help the reader reflect on the current environment and make plans for improvement.
Customer Service in Healthcare
Creating a culture of service excellence requires planning, preparation, and persistence.
Customer Service in Health Care is designed to provide readers with the fundamental information and skills to start or strengthen a customer service initiative within a health care organization. This book concentrates on action as opposed to theory. It offers a practical, step-by-step process for creating a culture shift toward customer service excellence at all levels of an organization, and presents the essentials to improving performance that will bring the individuals closer to the mission, values, and standards.
You Make the Call
Making the call on post-discharge follow up
You Make the Call presents a solid case for a post-discharge call system to improve clinical outcomes and improve the patient experience. This book provides the rationale and key steps for launching a post-discharge follow-up call process. Kristin Baird offers case examples, models, and tools to help you evaluate the need for follow-up calls as well as tools for integrating them into a comprehensive care plan.