Online Store
Books
Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence
Customer Service in Health Care
concentrates on action as opposed to theory. It offers a practical step-by-step process for creating a culture shift toward customer service excellence at all levels of an organization and presents the essentials of improving performance that will bring individuals closer to the organizational mission, values, and standards.
$65.00
Journaling to Reclaim the Passion: A Writing Guide for Nurses
Nurses who want to stay passionate about their profession are encouraged to read, reflect, and journal. This journal was written as a companion to the book
Reclaiming the Passion
and offers numerous writing cues to help the nurse reader reflect on key moments and milestones encountered in nursing.
Used in the classroom, individually, or for organizational storytelling, this journal is a wonderful tool to help nurses get in touch with their inner feelings.
Enclosed in each journal is a 59-minute music CD. The meditative and relaxing piano music was composed and performed by hospice nurse and pianist Tammie Heintzman.
$12.95
Raising the Bar on Service Excellence
Nurses who want to stay passionate about their profession are encouraged to read, reflect, and journal. This journal was written as a companion to the book
Reclaiming the Passion
and offers numerous writing cues to help the nurse reader reflect on key moments and milestones encountered in nursing.
Used in the classroom, individually, or for organizational storytelling, this journal is a wonderful tool to help nurses get in touch with their inner feelings.
Enclosed in each journal is a 59-minute music CD. The meditative and relaxing piano music was composed and performed by hospice nurse and pianist Tammie Heintzman.
$24.95
Reclaiming the Passion Gift Set
This gift set includes the book,
Reclaiming the Passion, the journal,
Journaling to Reclaim the Passion, a 59-minute music CD written and performed by nurse Tammie Heintzman, and a complimentary bookmark. The complete set makes a memorable gift for that special nurse and is a great gift for Nurse's Day!
$25.00
Reclaiming the Passion: Stories that Celebrate the Essence of Nursing
Reclaim your passion for nursing. This popular book was written for nurses by a nurse, and it captures the true essence of the profession. In addition to sharing heart-warming and humorous nurse stories, the book offers writing cues to help the reader reflect and journal for self discovery.
Author Kristin Baird also covers the history and present perceptions of the nursing industry in addition to explaining to audiences how journaling and self-reflection can help nurses rekindle the reasons they joined the industry in her popular presentations "Reclaiming Your Personal Passion for Nursing" and "From Florence Nightingale to Nurse Ratched and Everything in between." View these presentations' objectives here.
$15.95
You Make the Call! Healthcare's mandate for post-discharge follow up
Available for download only at any e-book retail store for $24.95.
You Make the Call
presents a solid case for a post-discharge call system to improve clinical outcomes and improve the patient experience. This book provides the rationale and key steps for launching a post-discharge follow-up call process. Kristin Baird offers case examples, models, and tools to help you evaluate the need for follow-up calls as well as tools for integrating them into a comprehensive care plan.
Can also be downloaded from e-bookit.com:
https://www.ebookit.com/books/0000001674/You-Make-the-Call---Healthcares-Mandate-for-Post-discharge-Follow-Up.html.
$24.95
Online Courses
Be the Leader Course - Corporate
$1,495.00
Be the Leader Course - Evergreen
$1,495.00
Be the Leader Course - Tuesday's & Wednesday's Live
$1,495.00
